Frequently Asked Questions
Frequently asked questions
How long does it usually take?
2-3 weeks. Due to high demand of some of our most popular products, please allow 2-5 weeks for delivery.If your order hasn’t arrived in the estimated delivery times, please contact our support team at fashionjewelers97@gmail.com.(This policy excludes errors made by customers when providing shipping details on their order(s) or missed placed deliveries).
Can you provide me with a tracking number?
Sorry, we do not provide tracking numbers as it would increase our cost for shipping. Please be patient and wait 2-5 weeks for delivery.
I've entered a wrong shipping address! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
Can I cancel my order after it's been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee.
Are there customs, taxes, duties, and/or tariffs?
We are not responsible for customs, taxes, duties and tariffs. Unfortunately we have no control over that, it all deals with laws and regulations in your respective country. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Hobbies Discount is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
Will my order come in one package?
In order for us to get the items to you as fast as possible some items may be shipped in separate packages.
What is the refund policy?
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately (within one week) at fashionjewelers97@gmail.com with details/photos of the product and the defect.